If it isn't here, ask in the chat — and if we answer it twice, it ends up on this page.
Our fees are on the pricing page, including the ones most companies leave off — setup, renewals, project management, eviction coordination. The fee table in your signed agreement is what controls.
Terms are stated in the agreement, and cancellation requires written notice as set out there. There's no termination penalty and your files leave with you.
Yes, and it's common. We take assignment of the existing lease, verify the deposit is held correctly, rebuild the notice calendar and introduce ourselves to the tenant properly. Rent keeps collecting through the transition.
By ACH on a fixed date, from a brokerage trust account, with an itemized statement in your owner portal.
You set a dollar threshold at onboarding. Below it we handle it and it appears itemized on your statement. Above it, we bring you the scope and cost first. Habitability emergencies are handled immediately and you hear from us the same day.
No. Invoices pass through at cost.
A large share of our owners are. Everything runs through the portal, and we hold a notary commission in-house, which removes the usual headache of getting documents executed from a distance.
Yes, including resale certificates, demand statements and lender questionnaires.
No. No manager can promise a tenant will pay. We screen to the standard the law allows, keep the paperwork right so your position stays strong, and can help you place an optional rent default policy with a licensed third-party carrier. See rent protection.
Yes. You're working with a licensed Washington Managing Broker, so selling, refinancing or buying the next one doesn't mean starting over with someone who doesn't know the property.
Applications are submitted through the listing for the property you're interested in. See available rentals.
Our written screening criteria are provided to every applicant before you apply, and they're applied identically to everyone. Nothing is decided informally.
Where the law requires installment options, they're offered. The specifics are set out in the criteria you receive with the application.
Online through the Tenant Portal.
Submit a maintenance request through the portal. It's the fastest route to us, including after hours and for emergencies.
It depends on the property and the owner. Where pets are approved, deposits and fees are set inside the caps that apply at that address. Assistance animals are handled under fair housing law and are not pets.
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